Last modified: 20 March 2017
PO Box 1341, Fortitude Valley, Queensland, 4006, Australia
1300 654 070
- General Usage: We use your data to provide and improve the website, software and services. We may disclose your data to our service providers bound by confidentiality.
- Anonymity: You can access our website anonymously. All other services require you to log in with valid credentials.
- Credit Card Data: All payments are handled by a secure third party payment gateway.
- Marketing: We may send marketing material (including relevant third party offers) to you unless you opt-out.
- No Data Sold: We will not sell, trade or rent your personal information to others.
- Overseas Disclosure: Our services are supported by developers and technical support in countries such as the United States of America and New Zealand.
- Updates: You may request to update your details by request, however as our software and services may be used for compliance and audit purposes, updates are not always permitted.
- Disclosure by Law: We may disclose your data where required by law or court order.
All data and personal information we receive, including metadata generated through your access or use of the website, may be used to deliver and improve these services. We may use third party services or software in delivering the website to you, and disclose your data for this purpose.
For example, we use your contact details for billing purposes, to keep you informed of updates and changes to the website, and to provide technical support.
Use and Disclosure by Users
If you provide or make your personal information available to other users through the website, software or services, you do so at your own risk. If any third party makes personal information available to you through the website, software or services, you must treat it as confidential, and use it only for the purpose it was provided.
You may interact with and use the website anonymously, however we require you to verify your identity to purchase any products or services.
As you access the website, we collect and use temporary session data (cookies), which may include identifiers such as your IP address, to provide the website and services.
As our software is used for audit and compliance purposes, to use the software or any other services we require you to log in with valid credentials, and these often identify you personally.
Authentication data used to log-in to our software and services may include personal information. Access attempts are logged and stored securely with other client data.
Credit Card Data
We do not receive or store any credit card information. All payments are handled by a secure third party payment gateway.
Safety and Security of Personal Information
We and our employees, contractors and other authorised representatives will take all reasonable precautions to protect personal information from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.
By accessing the website or subscribing to any services, you acknowledge that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. You provide information, including personal information, to us via the online registration and subscription process at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, personal information where the security of information is not within our control.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, you should let us know immediately.
We are not liable for any loss, damage or claim arising out of another person’s use of your personal information.
Where personal information we hold is no longer necessary, we delete the information or permanently de-identify it, subject to specific laws in respect of data retention.
Security of Personal Information
We secure Personal Information that we collect by:
Using authentication credentials for each portion of the data storage infrastructure that we control in accordance with best practice.
Using specialised encryption algorithms and frameworks to store passwords and forcing one-way encryption to prevent reverse-engineering of these passwords.
Using both server and network firewalls to control access points in and out of the data storage infrastructure.
Ensuring that the third party providers holding data and information on our behalf are reputable vendors taking reasonable steps to secure the information.
If you subscribe to our mailing list, or order through our website, we may use your contact details to send you marketing materials. You may opt-out at any time by notice by email to firstname.lastname@example.org, or through the unsubscribe link found in all marketing emails we send.
We use a third party system to manage our marketing campaigns, and we may disclose your contact details to our service providers for this purpose. Our service providers are not permitted to sell, use or disclose your contact details or contact you for any other purpose unless required by law.
We may include third party offers in marketing materials we send to you. We do not sell, trade or rent your contact details or any other personal information to any third party.
Overseas Data Disclosure
Our software and services are supported by a number of third party service providers, including some located overseas in countries including the United States of America and New Zealand. For example:
- Website analytics are provided by Google located in the US.
- Our website software incorporates third party software hosted in the US.
- Some of our developers and support staff are located in New Zealand. While our developers and support staff rarely access live data, they may do so when troubleshooting complex support requests or bugs, or designing new functionality to address your feature requests.
All of our overseas service providers are bound by contractual obligations of confidentiality.
Access and Updates to Personal Information
Our clients may update their contact details and billing information at any time by notice to your account representative or by email to email@example.com.
You may request to access or correct personal information we hold about you by email to firstname.lastname@example.org. There is no charge for making a request. Where we permit access, we reserve the right to charge a reasonable fee to cover our costs, assessed on a case by case basis.
Please note: as our software and services are used for audit and compliance purposes, we are required to maintain the confidentiality and integrity of our clients’ data, even if that data is inaccurate. As such, we do not disclose or update client data without written permission from our client, unless required by law or court order. If you wish to update or correct your personal information stored on our systems by one of our clients, you should instead contact our client and request the change in accordance with that client’s privacy processes.
Disclosure by Law
We may use, modify, disclose or delete any data, including personal information, where required by law, binding regulation or court order.
Complaints and Disputes